As Computer Hardware & Software Support Specialist, you will gain the hardware skills needed to troubleshoot computers with Microsoft Windows operating systems and perform necessary upgrades and/or replace hardware and software to restore proper system functions. You will also gain the skills needed to install, configure and administer computers with Microsoft Windows 10 Professional in medium to large computing environments.

Upon completion, you will be prepared to take the CompTIA A+ exam and the Microsoft Windows 10 (MCTS 70-698) exam.

Class Duration / Hours
Certificate Program: 27 Weeks / 810 Hours
Classes begin every Monday
Flexible Class Schedules during Business Hours

Text Courses
CompTIA A+ & Lab
Microsoft Windows 10 Configuration (70-698)

Course Topics
PC H/W, System S/W & Troubleshooting
System Board & Microprocessor
I/O Devices, Displays, Disk Drivers & Printers
Multimedia, Data Communications
Preventative Maintenance
Pre-Installation Planning, Install & Configure (Win 10 Professional), Using the MMC
Managing File Systems and Storage
User, Groups, Profiles & Policies
Security & Access Control
Network Protocol, Remote Access
Registry, Disaster Recovery
Performance Tuning, Troubleshooting

Prerequisites
H.S. Diploma, GED, or passing score on an Ability-to-Benefit Examination
Proficiency as a computer user